Sign-in Partner Help and FAQs

Frequently asked questions

1. What is a Sign-In Partner?
2. Who are the Sign-In Partners?
3. What are the advantages of using my Sign-In Partner credential?
4. Is any of my personal information shared with the government if I use a Sign-In Partner?
5. The financial institution I do business with is not on the list of Sign-In Partners. What alternative do I have to access government services online?
6. I bank with one of the Sign-In Partners on your list, but Im not registered to bank online. Am I still able to access Government of Canada services using my Sign-In Partner?

1. What is a Sign-In Partner?

   Sign-In Partners are private sector companies and organizations that have partnered with Interact® ID to enable their customers to use their online credentials (e.g. card numbers or user names and passwords) to access Government of Canada services.

2. Who are the Sign-In Partners?

   There are currently sixteen private sector organizations that have partnered with Interact® ID.

   • Affinity Credit Union
   • Alberta Treasury Branches
   • BMO Financial Group
   • CIBC Canadian Imperial Bank of Commerce
   • Coast Capital
   • Conexus Credit Union
   • Desjardins Group (Caisse Alliance, Caisses Populaires, UNI)
   • Libro
   • National Bank of Canada
   • RBC Royal Bank
   • Scotiabank
   • Servus Credit Union
   • Simplii Financial
   • Tangerine
   • TD Bank Group
   • Vancity

   It is anticipated that other Sign-In Partners will be added in the future, so keep checking the list of Sign-In Partners when you log in to access Government of Canada services.

3. What are the advantages of using my Sign-In Partner credential?

   Your existing credentials, such as your online banking credential, are familiar as you may already use them on a regular basis. Using your credential from one of the Sign-In Partners to access government services is convenient as you dont have to remember a different User ID and password.The safeguarding of Canadians information online is a priority for the Government of Canada and measures have been put in place to ensure secure online access which respects privacy. Remember that when you use a Sign-In Partner, none of your banking or personally identifiable information is communicated to the government service you are accessing and the Government of Canada does not know which Sign-In Partner you have used. Similarly, no information about the government service being accessed by the user is shared with the users Sign-In Partner.

4. Is any of my personal information shared with the government if I use a Sign-In Partner?

   No. Your personal information, such as name, address, etc. is not shared when you use a Sign-In Partner.The technology is designed in such a way that the Government of Canada will not know which Sign-In Partner you have used. Similarly, the Sign-In Partner will not know which government service its customer has accessed. Also, the credential broker which facilitates this interaction, will not know the identity of the individual or business.

5. The financial institution I do business with is not on the list of Sign-In Partners. What alternative do I have to access government services online?

   Individuals who do not have a credential (e.g. username and password) with one of the Sign-In Partners can use the government-issued credential, GCKey. To access the CRAs services you will need to register for a CRA User ID and password. It is expected that other Sign-In Partners will be added in the future, so keep checking the list of Sign-In Partners when you log in to access Government of Canada services.

6. I bank with one of the Sign-In Partners on your list, but Im not registered to bank online. Am I still able to access Government of Canada services using my Sign-In Partner?

   To log in using a Sign-In Partner that is a financial institution or bank, you must be registered for online banking access. Contact your bank for assistance.

7. My Sign-In Partner knows who I am so why do I still have to provide my basic identity information to enroll in the Government of Canada service?

   The Sign-In Partner does not provide any identity information to the Government and simply validates your user name or card number and password. Each government service requires your personal information based on their specific needs and to determine eligibility or entitlement.

8. If my bank issues me a new bank card (with new numbers), can I still access my Government Online Services?

   After receiving your new bank card (with new numbers), you may be required to re-register with your Government Online Service using the new card number.