Terms and conditions
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Personal Information Banks
The type of personal information contained in My VAC Account is described in the Personal Information Bank, VAC PPU 086. VAC maintains Personal Information Banks for a variety of programs. A complete list of the Department's Personal Information Banks is described in the Veterans Affairs Canada chapter of the Info Source.
Privacy Notice Statement
The personal information you provide through My VAC Account is collected under the authority of the Department of Veterans Affairs Act (opens new window) and from Section 4 of the Communications Policy of the Government of Canada (opens new window). It is used for the purpose of authenticating your identity in order to provide you with access to online services. If you choose not to use My VAC Account to conduct business with the Department, you can continue to work with us by telephone, mail or in person.
Your information is protected from unauthorized disclosure by the Privacy Act. The recorded opinion about an individual is considered personal information about and belonging to, that individual.
Right of Access
The Privacy Act also provides individuals with a right of access (opens new window) to personal information about themselves with full rights to review it and have it corrected if you identify an error or omission.
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